Delivery time guarantees will only apply to orders using EMS and DHL Express Shipping products.Orders using EMS service will only be able refund or reshipment until 35 days has elapsed, but during holiday months of December will not be eligible for replacement or refund until 45 days.All other orders placed with China post shipping will not be eligible for replacement or refund . We encourage all sellers to switch to Express Line or EMS Shipping to avoid costly delays during the Holidays.
Duties, Tax and Charges
Custom Duties, Tax and Charges are not included in our base price.
This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. CatLoversPortal will replace any items damaged or poor-quality at no additional cost. CatLoversPortal is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of CatLoversPortal if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
For shoes and clothing sizing disputes, CatLoversPortal will cover the product fee,but reship shipping fee should be covered by re-seller. Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error, CatLoversPortal will not afford any fees for this exchange. In order for a exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, CatLoversPortal order number.
Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, CatLoversPortal will reship the package to your customer for free after an address verification is complete by the seller. All returned to sender orders will be destroyed by the courier or CatLoversPortal will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, CatLoversPortal will reship the package to your customer for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.
Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from CatLoversPortal or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit. Seller should also take the responsibility of making follow ups for the delivery progress.
Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.
Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, CatLoversPortal will not be held liable and compensation will not be granted by any form. Seller should take the responsibility over this matter as we allow an Order Modification within 24 Hours.
Lost Order – Wrong Address
CatLoversPortal will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.
Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.
Refund Term Limits
Refund and exchange claims will only be accepted within 60 days of order processing.